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2,349 Posts
My car has made noises on cold startup since I bought it used with 12,000 Kms that, to me sound like a collapsed lifter. I took the car in to a dealership a month after purchase, and they kept it overnight so they could listen to it in the morning, only to be told it was normal noises for the 5.7. I recently took it back to another dealership, again they kept it for other work, so I told them to check the noise on cold startup. They told me that when I came to pick it up, they would listen to it with me. I went to pick it up, and they had it in the heated shop. :roll: They start the car up, and guess what? No noise. I check the temp. gauge, and it's already up to temperature.:doh:
I tried explaining to them that I've heard plenty of you guys start your cars, and none of yours clack like mine seems to. Their response was that there was a bulletin for the 5.7, but that in their experience they could rip it apart, and rebuild the top end, but it wouldn't fix the problem. time to go to another dealership, this one sucks. I also asked them to asses the paint as my clear coat is flaking. they had the car for a week, I called them three times for an update, to be told each time, " our service manager will look at the lifter and paint tomorrow." They didn't look at either until I showed up to pick the car up, then asked if they could keep the car another night so they could send it to their body shop for assesment. How 'bout no you frikken idiots. I took my car and left. Is the art of customer service dead, it seems like everywhere I go, for anything I want done, I'm dealing with the mildly retarded. if anyone has a suggestion on a service dept. that doesn't suck, please let me know. I'm gonna try Coquitlam Chrysler on monday.
I tried explaining to them that I've heard plenty of you guys start your cars, and none of yours clack like mine seems to. Their response was that there was a bulletin for the 5.7, but that in their experience they could rip it apart, and rebuild the top end, but it wouldn't fix the problem. time to go to another dealership, this one sucks. I also asked them to asses the paint as my clear coat is flaking. they had the car for a week, I called them three times for an update, to be told each time, " our service manager will look at the lifter and paint tomorrow." They didn't look at either until I showed up to pick the car up, then asked if they could keep the car another night so they could send it to their body shop for assesment. How 'bout no you frikken idiots. I took my car and left. Is the art of customer service dead, it seems like everywhere I go, for anything I want done, I'm dealing with the mildly retarded. if anyone has a suggestion on a service dept. that doesn't suck, please let me know. I'm gonna try Coquitlam Chrysler on monday.