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Lost cause
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The zip tie thing is a misunderstanding. He's saying they didn't disturb your starter wire harness routing because when they removed the starter they zip tied it into place.

If he's legitimately at the ICU with his son then I would expect him to be a bit shook and might have responded to you hastily.

Doesn't make the situation any better with your starter wiring and transmission behavior, but maybe take a step back and get a clearer look at it before the situation gets any worse. You do want to be able to depend on this shop to make the transmission right.

Richard
 
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