own up to the mistakes made on the r/t's
most namely the issue with the right pull and the early demise on a lot of our tires. after seeing all the people here who have lodged complaints and knowing that they are only a small sample of the general car buying populace, i find it offensive to be in the long drawn out situation that i am in over these tires and my alignment.
customer service needs to start meaning customer service. the way it is now reminds me of a chat room. call in to tell them the problem, they listen, tell yu thanks for calling, and when its over, you are right back where you started. i can understand if they cant authorize the new parts, but for the love of god, how about actually looking into it? the dealership didnt make the cars, DC did. and it seems all i see is a bunch of people all pointing the finger at the next person down the line, or up the line, however that goes. i want someone to step up and take responsibility and get it fixed. that,"i just work here" line aint cutting it.
once, just once, i'd like to see a dealership service dept where the tech actually did the job right. until i see a snap-on stamp branded into a tech's elbow, i'm not buying that his arm is torque wrench qualified. and while service counter reps may be peachy keen to deal with, i'm tired of dealing with them because half the time, they dont know anything about cars. they are glorified customer service reps. and that makes for an awful situation when the tech tells the rep a boldface lie, he/she knows no better, and passes that lie onto me. then i'm standing there fuming at this poor rep who has no idea why, and i have to explain it to them. all the while, the tech, the one who really deserves to get a peice of my mind, to be cornered and have his lies exposed, sits in the back, because the techs dont deal with customers. i want that mechanic front and center so i can bust him out in front of his boss if i have to.
i'm just sick of sub par mechanic work at the one place that should know better. i'm not saying he should have every torque spec and procedure memorized. but each one should be required to use a factory service manual for everything. to include the 3k services. they should also be required(the tech, not the counter person) to PRINT sign and initial off on every individual service. case in point, i put in a k&n filter at 13,900 and upon pulling my factory filter, was apalled to find it solid black, with a buildup over most of the surface. but if you check my service manual, you will see each block checked off where my airfilter was checked and found ok....by the counter person. so what else is my 60 dollars not going to?
i could rant for hours. but i guess an easy summation is i want the people from DCX down to the dealer to be held responsible for their actions. i dont want anyones head on a pike, but i bet if you stick a few up there, if DC starts bringing the hammer down on people, instead of running the whole thing like a good-ole boy's club, you'd see a lot more people use the dealership for services, and more importantly, keep buying DC products. a lot of people bought their first dodge because of the LX. the question is how many of them will keep coming back for more abuse