LX Forums Forum banner

Shields Auto Center - great service experience!

2K views 0 replies 1 participant last post by  FullThrottle64 
#1 ·
Shields Auto Center in Rantoul, IL. These guys exceeded my expectations - and they did so without any reason to believe that I would ever be a return customer.

On a recent cross-country trip, I lost the engine bay undertray on my '16 Scat Pack Challenger. It seems that the shop that changed my oil right before the trip failed to properly re-install the front fasteners, so it broke loose and was dragging enough to be a real problem.:banghead:

Long story short, they fixed me up in 20 minutes flat, no questions asked, no problem - and the price was more than fair (no labor charge at all). Considering that I was clearly from out of town and stuck, they could have taken all day and price-gouged me - and I would have had to put up with it.

It's good to see that there are still some people out there who believe in customer service as a long-term investment in their brand.
 
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top