Vehicle Tracking

[DMAG]

Vehicle Order Tracking

by E8502

With a VON or VIN you should be able to get an approximate delivery date of the vehicle you ordered.

VON is your Vehicle Order Number and appears to be unique to each vehicle ordered (even when it comes to fleet vehicles). Your dealer's "dealer code" is what dictates where the car will be delivered.

If you ordered an AWD Magnum, you should ask the representative you are speaking with to check in the LXE orders instead of the LXD (which is the RWD designation).

Follow the instructions below to track your order:


Phone method:

• Call 1-800-992-1997.

• The sequence to input is 1, 2, 5, 2, 3... your phone
number, then 1. This brings you to a human who can update you on your order status.

Below is a list of stages in the order process:


BB Review by fleet department
BD Special equipment processing
BE Edit error
BG Passed edit n/a for schedule
BGL Edit ok parts unavailable
BX Passed edit available for schedule
C Sub firm
D Firm schedule - dealer has allocation and all parts available
D1 Gateline schedule - scheduled to be built
E Frame
F Paint
G Trim
I Built not ok'd
J Built ok'd
JB Shipped to body vendor
JE Emission check
JS Shipped to storage
KZ Released by plant , invoiced
KZL Released - not shipped
KZM First rail departure
KZN First rail arrival
KZO Delayed/recieved
KZOA Plant holds
KZOB Zone/distribution holds
KZOC Carrier delays
KZOD Carrier holds
KZOE Mis-shipped vehicle
KZOF Show/test vehicle
KZOG Damaged vehicle
KZOH All other reasons
KZT Second rail departure
KZU Second rail arrival
KZX Delivered to dealer
ZA Canceled


Online method:
NOTE: This method is currently unavailable due to corporate security

• Connect to the DaimlerChrysler Extranet and use your Dealer’s code (Note: Your dealer code can be found on a window sticker of a vehicle from the dealership you placed your order with).

DaimlerChrysler Extranet

• Select "Trace Vehicle" from the left hand side.

• Put the VIN from your car into the text box on the page and push submit.

• This will give you the "Detail Page" on the ordered car and near the top right you can see your "Dealer Code"

• Push the back button on the browser and replace the previous VIN with your dealers "Dealer Code" and use the pull down menu to select a search on "Dealer Code" push submit.

• This will list out every single vehicle your dealer has on order, and you can sort by the various fields.

**Notes

• You can't track your car by VON alone. When you car gets to the point where it's scheduled to be built and has a VIN assigned then you can really start tracking it with the above method. At this point, with a VON, your dealer is the only real source of information.

• Until your car is actually in the D1 phase (ie Scheduled to be built) it will not show up in this listing. Before this phase your car is on queue to be built and the factory doesn't yet know about the order.

(thanks to wallabe and Mr. Dodge for the information provided for this write-up)

[quarky42]

I use the following number sequence on the 800# to get through:

1. Wait for first 2 messages to finish and it asks you to select an option.
2. Press 6
3. Press 2
4. Press 1
5. Press 2 (bypasses current survey if prompted for survey)
6. Press 3
7. Enter your 10 digit phone number and press #
8. 1 (to confirm your phone number)

That is: Wait, 6, 2, 1, 2, 3, Phone#, 1

(The other way doesn't work for me.)

[quarky42]

I received some extra information from a local Jack Key, a local Dodge Dealer in New Mexico:

BG F - finance hold - automatic cancellation after 15 days
BG B - model or option hold
BG B - build out hold
BG L - material restriction hold
BG M - material hold (fleet)

C - tentative schedule

D1 - gateline: plant has sequenced the unit for production, estimated ship date assigned

I - unit is pending final inspection
J - vehicle has passed final inspection, but has not been released to carrier

JJ - consigned body vendor

KZ OA - plant hold, quality audit
KZ OB - zone or dealer hold, sales hold, vehicle prep hold, tax hold, finance hold, dealer refusal, diversion hold, vehicle diverted, derailment hold
KZ OC - carrier delay hold, rail car shortage, bad load, insufficient load, inclement weather, need shipping order,
manifest error, strike-bound hold, emission or safety hold.
KZ OD - mechanical failure, glass damage, vehicle lacking parts, vehicle in repair, storage hold
KZ OE - misdropped or misshipped vehicle
KZ OF - shipped air freight, stolen vehicle recovered, show vehicle, test info code, vessel sailed
KZ OG - damaged vehicle, stolen vehicle, abandon to carrier, vehicle scrapped, donate vehicle, repair and auction
KZ OH - all other carrier codes that currently post an "O" delay code that are not included above
KZ R - vehicle with a few days of arrival to dealer

KZ Y1 - major damage - must not be sold as new
KZ Y2 - major damage - vehicle sold at auction