they did it AGAIN!

[sugar-tj]

well, went to my dealer for an oil change today, and just like last time, they put 5 quarts of oil in NOT 6 quarts, this is the third time, second in a row, last time i got an apology, and a free oil change, this time, i got a ''sorry'', so i said i'm sorry too, this is the LAST time i will be here for service, to that, i got a blank stare! i saw my salesman, (a good friend) and he didn't know what to say, what can he say, it isn't his fault, the servie tech. doesn't think, (or know to check the oil, when changing it) or to look at the ''chart'' they say they have! so, now i guess i get to change my own oil for now on,
o k .... i'm done with the rant,...... thanks for letting me vent....
tom

i guess i need to

[iRock]

Fool me once shame on you, fool me twice shame on me. Darn it, hope you find a good place.

[a76marine]

I took mine to a dealer for the first time at 18,000 when I was having the 15,000 service done a little late.

They charged me for 5 quarts. When I asked if that was right the guy said "if that's what it says, that's what's in there"

I asked for him to double check so he brought in the guy who actually did the change.

Of course that guy said he put in 6.5 quarts. The guy looked at me like he killed my dog or something and said "well, enjoy the free 2 quarts"

Idiots... all of them.

[wbornio]

The stealership service doesn't see may of these engines...

I wonder how many they do this to that are never discovered?

I wonder if it is a conscious effort to reduce cost in the short term for thme leading to lord knows what long term damage to your vehicle.

Note to self - check next time.

Actually, since the stealership charges $11.50 per quart, next time I will supply the 6 quarts of Mobil 1, filter, watch them and ask them to save the empty bottles.

[MAGNUM8R]

The 5.7 Hemi takes 7 qts. No??
I have been using Castrol Syntec 5/20.
Change every 5K

[sugar-tj]

The 5.7 Hemi takes 7 qts. No??
I have been using Castrol Syntec 5/20.
Change every 5K

yes... but, i have the 3.5

[ColeMonkey]

I think I personaly would feel more comfortable with my car in my own hands (and my dads, mechanic for 20yrs).

[Silver Wraith]

My dealer charged me for 5 litres. I called them and asked if they put in 5 or the 6.5 that it needs. They said 6.5, but they only charged me for 5. I asked how come there's a sign in their service area that highlights which vehicles will be charged extra for extra oil, including the Magnum? I was told that was for the 'big diesels etc. that take like 8 litres' but they usually don't charge for the extra. I can't call them liars; the dipstick looked fine. Too bad they're in receivership now.

[Turf]

same as my dealer, i do my own oil changes now....

[boggart]

Most all dealers invoices will say 5 qt. since that's what the oil change price special is based on. They don't have a way to make the invoice say 6 or 7 qt. It would be extremely rare that they don't put enough oil in your car. It would be unlikely that being 1 qt. low on oil would do any damage to the engine since the hashmarks allow for it to be .99 qt low in the acceptable range.

[ZMagnum]

My dealership has always put 5 quarts in my 3.5L and I always have to add another quart when I get home. It says 5 on the paperwork and the dipstick agrees. It's low. I've mentioned it to them many times. This last time they said they would fix it in their system. I will find out soon (next Saturday) if they did correct their mistake.

[boggart]

Dude, your dealer sucks.

[ZMagnum]

Dude, your dealer sucks.

They do and they don't. For many other important things they have done good by me.

[sugar-tj]

Most all dealers invoices will say 5 qt. since that's what the oil change price special is based on. They don't have a way to make the invoice say 6 or 7 qt. It would be extremely rare that they don't put enough oil in your car. It would be unlikely that being 1 qt. low on oil would do any damage to the engine since the hashmarks allow for it to be .99 qt low in the acceptable range.

as far as the invoice having only 5 qts. on it, they do print out with 6 qts. on them, i have had 6 oil changes there, 3 say 6 qts. 3 say 5 qts. and the last 2 they added a qt. in the parking lot, i agree that a qt. low might not hurt the motor, but, if it calls for 6, i want 6 in it.

[boggart]

No, I agree, you should get all 6 qts. I'd asked my dealer why it didn't say 6qts. and that was the explanation they gave me.

Anyway, I agree, if since they keep doing it to you, either your dealer sucks, or the oil change guy does, but bottom line he represents the dealer so they suck too. Take them donuts next time and be nice to the guy that changes the oil. My guy always takes care of me. The first time I went is when I noticed the invoice saying 5qt. I asked the guy, then he popped the hood and verified that he put enough in. I took the donuts next time for him being concerned and triple checking without having to be asked. Now they like me. Food works.