Injected Engineering

[Rockinsrt8]

They said they could tune my twin turbos. They said they were meticulous and stood behind their work no matter what. So I made the 350mi. trip,twice, so much for through! Over $3000 spent with them, lodging,car rental,etc. and this is what I got.I have asked them many times over these several months to help me out but they simply ignore my emails. They are even refusing to send me a copy of the tune that cost me so much. More on this at www.Qualityrockers.com/InjectedEngineering.htm The result below, an new engine, turbos and over $12k

Injected Engineering and I have reached a mutual resolution

[RYAN@INJECTED]

Hope everyone had a great 4th of July! Please take the time to read our response below.

Since 2004 Injected Engineering has serviced, tuned and repaired over 1500 high performance vehicles without any outstanding complaints. As you can imagine we have seen our share of vehicles in all makes, models and combinations. Our technicians have well over 15 years of experience with custom builds, installation, service and tuning.

When an engine fails in this manner there can be many contributing factors. Typically with late model Hemi engines this is a common problem on supercharged or turbo combinations due to insufficient piston material on the top ringland of the piston. Many reputable tuners, experienced engine builders, performance shops and Mopar enthusiasts have experienced similar engine damage with the undue stress of aftermarket modifications on their engine.

All of us with a performance vehicle enjoy the power and torque that is created with the added modifications. However, when a vehicle has been extremely modified, it is important to be aware of the risks that come along with those modifications.

With that being said, the work that was completed by Injected Engineering on this vehicle was top notch. As with all of our customers, we educate and caution them to be very careful when exceeding the limits of a stock engine. We have a complete history of documentation on this particular vehicle with a full description of the customer’s requirements for additional boost beyond the recommended limits of a stock engine.

Even so, and because customer satisfaction is our top priority, we extended the opportunity on 3-26-09 for Injected Engineering to diagnose and correct this problem with one full day of mechanical labor at no charge. Although it seems the problem has since been corrected our offer still stands for any remaining labor that needs to be completed.

In closing, we have a high moral obligation to discuss these matters privately with our clients on the phone or face-to-face and will always fly above the clouds to resolve any issues where possible. We choose to not engage in email or public conversations when emotions are running high. I’m sure some of you have experienced the wrongful interpretation of emails and forum posts when emotions take over in these types of situations, only adding to the frustration and delaying of resolving such matters.

We invite the many friends and loyal customers of Injected Engineering to provide a fair and honest assessment of how we have handled their particular situation.

Please visit us at InjectedEngineering.com and thank you for your understanding and objectivity in this matter.

[Rockinsrt8]

Hope everyone had a great 4th of July! Please take the time to read our response below.

Since 2004 Injected Engineering has serviced, tuned and repaired over 1500 high performance vehicles without any outstanding complaints.
Sounds good, now resolve this outstanding complaint
When an engine fails in this manner there can be many contributing factors. Typically with late model Hemi engines this is a common problem on supercharged or turbo combinations due to insufficient piston material on the top ringland of the piston. Many reputable tuners, experienced engine builders, performance shops and Mopar enthusiasts have experienced similar engine damage with the undue stress of aftermarket modifications on their engine.

All of us with a performance vehicle enjoy the power and torque that is created with the added modifications. However, when a vehicle has been extremely modified, it is important to be aware of the risks that come along with those modifications.

With that being said, the work that was completed by Injected Engineering on this vehicle was top notch. As with all of our customers, we educate and caution them to be very careful when exceeding the limits of a stock engine. We have a complete history of documentation on this particular vehicle with a full description of the customer’s requirements for additional boost beyond the recommended limits of a stock engine.
None of the above paragraph is true in my case. I never asked you to go beyond the safe limits for the car. I had put in place a $700 water meth sys with complete failsafes, which on the phone you agreed, then upon arival refused to wire in. Aric said he didn't believe in them, but assured me with his proper tune, 8lbs would be safe. Afew days later, simply passing a car going 60 with almost no foot in yielded close to 10 lbs before I was half passed the car. It was impossible to execute any such normal manuver without hitting high boost almost instantly.You were called immediatly,remember? you "worked me in" over a month later

Even so, and because customer satisfaction is our top priority, we extended the opportunity on 3-26-09 for Injected Engineering to diagnose and correct this problem with one full day of mechanical labor at no charge. Although it seems the problem has since been corrected our offer still stands for any remaining labor that needs to be completed.
I had barely made it home from the second trip, that was made at considerable expense to me to correct your previous errors, Failure to set upper limit on boost controller while locking me out so I couldn't adjust myself( the premise you sold me the controller under) then failure to properly tune against part throttle boost. You then find an excuse to charge me when the entire trip should have been on you.
Then yes, after the engine goes 156 miles after returning home you offer to look things over. At whose expense for the car hauler for 350 miles?hotel, car rental, more lost work time again etc? Sorry buddy, but by then I had lost faith. I was under no obligation to let you "try again"!

In closing, we have a high moral obligation to discuss these matters privately with our clients on the phone or face-to-face and will always fly above the clouds to resolve any issues where possible. We choose to not engage in email or public conversations when emotions are running high. I’m sure some of you have experienced the wrongful interpretation of emails and forum posts when emotions take over in these types of situations, only adding to the frustration and delaying of resolving such matters.
As I told you, with the money involved, all communication would be documentated through email or other means, you've ignorred since.

We invite the many friends and loyal customers of Injected Engineering to provide a fair and honest assessment of how we have handled their particular situation.
Any business can cite success stories. It's how you handle your mistakes that counts

Please visit us at InjectedEngineering.com and thank you for your understanding and objectivity in this matter.

.................................................. .................................................. ........

[Rockinsrt8]

I would like to address a reasonable question that has come up on several of the forums in regard to my complaint. That being, Why would I attempt to boost an engine with a stock bottom end?
Let me start by saying I feel I am like probably 80% of the owners of our wonderful rides in that:
A) Like most other members, I don’t consider myself a “mechanic” though like me, I suspect most are handy with tools. I grew up changing water pumps, plugs, swapping out carbs and even installing the occasional shift kit. Never a piston, or went inside a motor. I have plenty of common sense, I do minor work but believe in hiring professionals for the professional work. I’m paying for and therefore demand professional work
B) I look towards this and other forums as a valuable source of information for mods, common concerns and OEM complaint resolution. I have been a member of several LX brand forums for almost 3 years, since my initial purchase. Like most of us, I was pleasantly surprised when, I found myself “teaching” some of the techs at the local dealership, that a second set of screens was available by simply holding down the 2 buttons on the steering wheel, LoL!!

While all auto forums have their value, I believe these LX forums to be unique in that we members tend to have a few more grey hairs and therefore our posts are almost always intended to be spot on. We tell less big fish stories and usually base our posts more on fact or the honest attempt, rather than testosterone.

So, when considering a particular mod, I did what most do and scour the forums, trying my best to evaluate everything. The vendors with a healthy dose of skepticism and with the most weight almost always given to the individual poster. The consensus of this particular case was that boost was safe on a stock bottom end @ 6 lbs. With a proper tune. I combined this with my own intended use and habits. That of a normal 50+ man who’s car is primarily for shows, the occasional out of town family trip and an anticipated trip to the local 1/8th mile track a couple times a year.

I installed the turbo kit myself, loaded the base tune from the Mfgr. and called IE to refine the tuning. They asked for and were given the mod list and history of the car. I asked them if I needed to haul the car or if the base tune would do, given the 350-mile trip to their shop. I was told as long as I didn’t go into boost, it would be safe to drive to them. The car was never put into boost or even close, per the original Mfgr’s instructions until IE did so during their tuning. There was absolutely nothing wrong with the car when it arrived at IE. They had the laptop hooked up from the start, yet even after being told there was bubbling going on in the coolant tank, they dismissed this as nothing and chose to continue.
The car was totally in the hands of the experts and the result is in their lap. It’s time they step up and stop trying to pass the buck.