Shudder.. it still in the shop for the Shudder

[HemiHearse]

Update to the post that I didn't (post).
I have my Hearse in the shop for the transfer case shudder. Here's the timeline.. so far..
Friday I called and asked if they had the parts. No, they didn't.
They said they would order them and I could turn it in on Monday.
Monday comes and no parts. Said Tuesday.
Wednesday I drop off the car and lo and behold the trans seal is leaking a bit and the input-shaft needle bearings appear as if they had never been greased.
So the parts have to be ordered. Kudo's go to Danny (Dealer TransMan) to look at the whole picture and not do just the work the TSB required. Above and beyond the call I say.
Now it's Friday and still no word. I do get to tool around in a new 08 Jeep Gr Cherokee Laraedo until it's fixed. It is all a warranty job. In reply to the guy who asked if the extended warranty is a good deal, I would have to say yes. Mine is a Toyota Gold that costs about $20/month over the life of the loan. That is much better than having to come up w/ $$$$$ now. JMHNO.
Update to follow if and when I get the dead people mover back.
PS- The entire exhaust is laying beside the car right now and BOY is it ugly. Wish I had the beans to do a mid-pipe on back right now. Perfect time.

[Bonez]

Good luck. I hope you get your ride back soon!

[Electrofreak]

At least the people at your dealership know how to fix the problem.

I took mine to a local 5-Star Dodge Dealer (I didn't buy it there, got my Magnum RT AWD from an exotics car dealer), and told them exactly what the problem was.

I explained the whole deal about the friction plate in the transfer case. The service rep just gave me a blank look while I explained. He'd said they'd take a look at it as well as the thump I feel in the drive train whenever the car down shifts from 2nd gear to 1st.

I spent 3 hours in the lobby, and they finally called me back, said they'd fixed it. They handed me a bill for $128.00 (I'm outside my 3 year warranty) and told me they'd replaced the differential lubricant and to drive it for 200 miles to work the fluid through the differential and resolve the problem.

As for the tranny down shift thump, they said they could not replicate the issue, which is ridiculous because every time I stop at a stoplight it sounds like something is dropping off the bottom of my car.

I felt had. I knew I'd been had. But I knew I had to drive it the 200 damn miles to humor them. I've driven the car 450 miles with absolutely no change in performance, the shudder is just as bad and still getting worse.

Now I have to try to set up a new service appointment around the Sonogram appointments that my girlfriend has already set up, and also try to get all this done without disrupting her work schedule (her car isn't working currently so I'm her only ride in to work).

I'm pretty frustrated. I told them what needed to be done, why the hell didn't they listen? Next time I walk in there I'm just going to slap a copy of the TSB onto the service desk and just tell them to follow the instructions.

For God's sake.

[HemiHearse]

First off - 05's have a 7/70 powertrain warranty. This is a freebie. Get your money back.
Talk to the GM at the dealership about the incorrect repair procedure. I printed out the TSB and gave it to Danny (Service trans-man) so he would know the Parts/ Supplies needed. They hadn't heard of the AWD shudder, but said no problem. They just looked up my build date, matched it to the TSB, and did it for free.
I also gave Danny a 3 second test drive to demonstrate the problem. (I backed out of the parking spot)
This way he knew what to fix, and also to let him know that I knew what to expect to be fixed. They had to order the parts, so if you call the Parts Dept. and let them know in advance what your up to, they can have everything "in hand" before they start the work. Also, make sure they have a rear tranny seal in stock. My input shaft needed replaced also, but there was no way of knowing that beforehand, so I had the loaner over the weekend to flog.
Hope you get it fixed "again" at the same dealer. Give them a chance to make it right. If they are still clueless with a TSB in hand, contact Corporate.
Question is, why did you accept delivery if it still had the shudder? 200 miles to "work through"? The transfer case is the size of a coconut.
As stated before from someone way more knowledgeable than me on here, "it will only get worse".
Also, print out and give them the TSB for the trans O-ring, and have it done if it hasn't been done allready. (Another freebie)

[Electrofreak]

What?! They told me power train work under 7/70 had a $100 deductible!

What a bunch of crooks. I'm going to have a nice talk with their service manager.

[HemiHearse]

Service managers may help, but I ALWAYS get the GM involved. The Boss always needs to know what's going on so that it doesn't happen again. It makes a good "monthly meeting" point. If everybody involved has input, the you can help make the dealer a better place for everyone. I've never worked for anybody that wanted to get blindsided by Corporate because the peons (I'm one) failed to inform them. JMHNO -HH
(Boss aint nothing but a Double SOB backwards)

[klarmie]

What?! They told me power train work under 7/70 had a $100 deductible!

What a bunch of crooks. I'm going to have a nice talk with their service manager.

that is true...$100.00 deductable does apply for power train warranty

[Electrofreak]

that is true...$100.00 deductable does apply for power train warranty

That's a relief to hear... I thought they'd ripped me off.

[HemiHearse]

Guess I lucked out then...
But I still think they should be looking at the Transfer Case and not either of the Diff's...