Pedders has THE worst customer service...look...

[CHARGERTREV]

http://www.chargerforums.com/forums/...ad.php?t=86764


Thats all Im saying...read it, I will NEVER buy from them.

[BIG SMOOTH]

...wow...I'm speechless at their responses too! Cross off that potential mod (wasn't gonna do it any time soon anyway).

[Junior]

Wow.


EDIT: I'm just going to leave it at that too... but wow.

[jaheim]

Wow, just wow. Imagine purchasing their products and trying to get customer support.

[Guest]

Soooo, lemme get this straight.

Greedy mooch wants free labor on an already attractive discount. Posts in an antagonistic manner to get his point across, and to surely attempt to get a rise out of Pedders.

Pedders simply offers their counter-point, and explains the reasoning for not giving away the farm.

Greedy mooch further badgers Pedders in his replies.

And how exactly does this equate to having "the worst customer service"? Pedders has a near exemplary record on countless forums. One unhappy "non-customer" who wants free stuff doesn't sway my opinion of a well founded vendor.

[D's300C]

WOW......just WOW

[BIG SMOOTH]

Soooo, lemme get this straight.

Greedy mooch wants free labor on an already attractive discount. Posts in an antagonistic manner to get his point across, and to surely attempt to get a rise out of Pedders.

Pedders simply offers their counter-point, and explains the reasoning for not giving away the farm.

Greedy mooch further badgers Pedders in his replies.

And how exactly does this equate to having "the worst customer service"? Pedders has a near exemplary record on countless forums. One unhappy "non-customer" who wants free stuff doesn't sway my opinion of a well founded vendor.

I very much agree with your point but still their responses are harsh as a "business" even IF he was trying to get a rise out of them. JMO and .02

[Guest]

Yeah, but I have seen people take advantage of businesses in the exact same manner, and rarely do anyone on the outside actually see it unfold. They act like the victims and that the vendor/manufacturer/retailer is being mean and spiteful.

What you see here is a vendor who simply didn't take the BS (maybe it was a bad day and he responded too quickly, or it was just one too many mooches hitting him up) and fired back a little.

I see nothing out of line from the vendor after CLEARLY READING the original post.

Then you'll see the moocher admitting to using abrasive language (that surely escalated the issues) and only then do you see the vendor really firing back.

Everything Pedders did was in retaliation.

I'm not a Pedders customer, never owned any of their parts, but they have overwhelming positive feedback pretty much everywhere.

[BAD MAN 485]

Soooo, lemme get this straight.

Greedy mooch wants free labor on an already attractive discount. Posts in an antagonistic manner to get his point across, and to surely attempt to get a rise out of Pedders.

Pedders simply offers their counter-point, and explains the reasoning for not giving away the farm.

Greedy mooch further badgers Pedders in his replies.

And how exactly does this equate to having "the worst customer service"? Pedders has a near exemplary record on countless forums. One unhappy "non-customer" who wants free stuff doesn't sway my opinion of a well founded vendor.

you clearly havent read the thread or the thread that preceded it. Also this is not the first issue I have seen. Look at metgo's problem. IMO Pete is almost as bad a buisness man as GSM owner. I do think peddlers offer a nice product just not one that I would consider putting on my car because of the way he treats his customers.

[Guest]

- GSM has destroyed people's cars and cost some individuals tens of thousands of dollars, all while lying to potential customers by telling them "no known problems exist, buy with confidence".

- Pedders told a mooch to get stuffed.

How is that anywhere comparable in terms of customer service and quality of goods???

[BAD MAN 485]

This all started when they announced they were looking for cars to have pedders products installed for training new students. They offered a 25% discount on the labor Anthony aka turbobuckeye said it should be done for free because its a student being trained on our cars. Even if you dont agree you dont do what pedders did. Read the OP in the link chargertrev included. The guy basically said he will be suing for Anthony suggesting the labor be done for free on a training car (which I agree with).

[BAD MAN 485]

- GSM has destroyed people's cars and cost some individuals tens of thousands of dollars, all while lying to potential customers by telling them "no known problems exist, buy with confidence".

- Pedders told a mooch to get stuffed.

How in the hell is that anywhere comparable in terms of customer service and quality of goods???

Metgo is a mooch? He had a poor install on his car and was told to pound salt.

[Guest]

I am not referring to the metgo situation, I am staying on the subject at hand.

[Junior]

All I ask here, as someone who'll want to keep reading this thread, is let's not let it get like it did over there - we're not generally so childish.

But I agree, this is not a customer service issue. It's something different and not easy to put a label to - it does have a lot to do with how we choose to respond.

[BAD MAN 485]

ok well turbobuckeye is no mooch he is the guy that started the Lx nationals he is the promoter of the hole thing. Pedders is mad at Anthony for voicing his opinion like its not allowed.