Identity Crisis
07-08-2006, 01:43 PM
Well just moving to Edmonton I had no idea where all the Local Dodge Dealerships were located.
We (wife and I) saw one way down on the south side near the calgary trail and I think maybe one over on the east side near Fort Road. But we found one in St Albert that was somewhat convienent.
We stopped in at the St Albert one in the spur of the moment last week on a wednesday and asked if they could fit us in for an oil change as it was already 500Kms over due. They infact fit us in right away. (Now that is what I like)
So after the change I book an appontment for the codes to be checked as the car stalled twice on the trip from Ontario and the battery light kept coming on. And an out of Province Inspection. They rebooked us for the following week (Wednesday), I told them that me and my wife would wait for the car as the service writer informed me that we would be the first job of the day and it would only take us 2 hrs MAX.
Well we arrive at the Dealership at 725am. Infact we are so early that no one is even there to open the service bay doors. We get MAGNUS in and I reiterate to the service writer that we are still the first of the day and we will be waiting in the customer lounge or me and my wife will walk to the nearest coffee shop. But we will be back in 2 hrs. "No Problem" said the service writer.
Tick Tock tick tock 2hrs later. We come back and I check on the car. "Not done yet." Service writer says. I ask if it has even been looked at yet. She hesitates and says no not yet. in my mind (GRRR WTF!!!!!).
"How much longer?" 2hrs she replies. Two hours? I go to the lounge to inform my wife. we sit there for two more hours.
While there the assistant service manager takes notice of my wife falling asleep and come over to talk to her. The assistant finds out whats going on and then says she will get back to us. She appologizes for the service dept, then leaves. Comes back an hour later and informs us that there was a sudden change of staff and there is only one person that can do the work. She says that she is going to follow up on us reguarding our wait.
after the extra two hours go by I go and check. Guess what? Still not even being looked at yet. Now I am pissed. I do not blow off the handle but point out the facts.. The service writer says that she will have the tech on the car in the next 15 min and that he will work through his lunch to finish.
All in total the car that should have been done in an hour and 45 min took us 6 hours to get back.
I went and talked to the assistant Mgr as soon as I got the car back and showed the book in time and the finish time as well as the spent time on the car. She apologized again. I expressed it was not her fault but those times really are not acceptable.
Yesterday I get a phone call from teh asst expressing how deeply sorry her and the mgr are and that they hope that we will consider the dealership again. They want to present us with a gift on the 13 and were hoping we would accept. I said sure I will come in.
Now if it were not for the assistant mgr coming over and talking to my wife I would have been explosively pissed off that day. And if she had not called the house (forget about the gift) and followed up like she said she would i would most likely gone to another dealership.
But we will be back one more time to give them a chance.
Now if the Dealership was not worth it I would not say the name but they have gone the distance to make up fo rthe inconvienence. So St Albert Dodge gets a nod.
We (wife and I) saw one way down on the south side near the calgary trail and I think maybe one over on the east side near Fort Road. But we found one in St Albert that was somewhat convienent.
We stopped in at the St Albert one in the spur of the moment last week on a wednesday and asked if they could fit us in for an oil change as it was already 500Kms over due. They infact fit us in right away. (Now that is what I like)
So after the change I book an appontment for the codes to be checked as the car stalled twice on the trip from Ontario and the battery light kept coming on. And an out of Province Inspection. They rebooked us for the following week (Wednesday), I told them that me and my wife would wait for the car as the service writer informed me that we would be the first job of the day and it would only take us 2 hrs MAX.
Well we arrive at the Dealership at 725am. Infact we are so early that no one is even there to open the service bay doors. We get MAGNUS in and I reiterate to the service writer that we are still the first of the day and we will be waiting in the customer lounge or me and my wife will walk to the nearest coffee shop. But we will be back in 2 hrs. "No Problem" said the service writer.
Tick Tock tick tock 2hrs later. We come back and I check on the car. "Not done yet." Service writer says. I ask if it has even been looked at yet. She hesitates and says no not yet. in my mind (GRRR WTF!!!!!).
"How much longer?" 2hrs she replies. Two hours? I go to the lounge to inform my wife. we sit there for two more hours.
While there the assistant service manager takes notice of my wife falling asleep and come over to talk to her. The assistant finds out whats going on and then says she will get back to us. She appologizes for the service dept, then leaves. Comes back an hour later and informs us that there was a sudden change of staff and there is only one person that can do the work. She says that she is going to follow up on us reguarding our wait.
after the extra two hours go by I go and check. Guess what? Still not even being looked at yet. Now I am pissed. I do not blow off the handle but point out the facts.. The service writer says that she will have the tech on the car in the next 15 min and that he will work through his lunch to finish.
All in total the car that should have been done in an hour and 45 min took us 6 hours to get back.
I went and talked to the assistant Mgr as soon as I got the car back and showed the book in time and the finish time as well as the spent time on the car. She apologized again. I expressed it was not her fault but those times really are not acceptable.
Yesterday I get a phone call from teh asst expressing how deeply sorry her and the mgr are and that they hope that we will consider the dealership again. They want to present us with a gift on the 13 and were hoping we would accept. I said sure I will come in.
Now if it were not for the assistant mgr coming over and talking to my wife I would have been explosively pissed off that day. And if she had not called the house (forget about the gift) and followed up like she said she would i would most likely gone to another dealership.
But we will be back one more time to give them a chance.
Now if the Dealership was not worth it I would not say the name but they have gone the distance to make up fo rthe inconvienence. So St Albert Dodge gets a nod.