Anyone ever had problems with Fedex?

[Crazy R/T]

Costums at Fedex facilities in Ontario are holding some packages (wheels) of mine, does it hapen often that they hold stuff on "clearance delay" that long?

Wheels are from US if it matters

[GoMangoDaytona in Toronto]

Hi

I work in the cargo industry, and it can be very trying at times. It is totally up to customs how long it takes, but being rims, I dont understand the delay..... I have received shipments, and the boxes have the yellow tape on them, which states "customs inspected"

Sorry not to be much help.

[Rev.Hammer]

Your problem isnt with FedEx, its with Canadian Customs. I would advise that you contact inbound Customs and ax dem wats da dilly fa shilly!

[LCKY SOUL]

I just had a huge problem with fedex.
For my birthday on sunday my girlfriend and everyone at my shop got an original painting by an artist that i think is great.
So they left it in the fedex box and i unwrap it from that.
The box is banged up, you could see where other boxes have been dropped on it from a good distance. So I open it and pull out this awesome painting, only to notice a 4inch rip in the canvas. The parcel was insured but the only problem is that if they reimburse for the painting then they own it. It's a one of a kind painted for me,so how do you replace that. argh!!!
I guess i will jus see if there are any local art restorers that can fix it.
Worst part is that there were like 15 fragile stickers all over the box.

[Phil Hunter]

Hi,

The Rev is right, your problem is either with Canadian customs or the shipper. Typically, the import documents are presented to customs before the goods arrive. Customs decides which items they want to inspect. All other goods are released for delivery. If there is a problem with the documentation, the goods will be held until adequate documentation is provided by the shipper. My guess is that the documentation is not complete which is why the goods are being held. In my expereince, the most common problem is failure to provide the country of origin. ( Not where the goods were shipped from, but where they were made) You should contact FedEx brokerage and find out why the goods are being held. If the problem is documentation, contact your shipper and get after him to take care of the problem.

Phil

[GoofyTimL]

I avoid FedEx if at all possible. They won't leave a package here unless you sign for it, and of course no one is at home whenever they come. Then if you don't want to wait until the next day when you might be home again, it's a 20 mile drive out to their warehouse... complete opposite end of this area from where we are located. Don't have such problems with UPS and they are much closer if I have to go there.

[Crazy R/T]

I think i have figured out what the problem is, i got the wheels (those are Magnum R/T wheels) from ebay for a mere $200. Now i guess that when customs got to them and may have check the retail value, which is about 10 times more, they stopped them from going.
Now, i have to call them to get this fixed.

[Crazy R/T]

The expeditor called me yesterday. He got a call from Fedex, it's getting to an end at least.

[Crazy R/T]

Well, after two months and paying the custom fees they're sending them back to shipper. What kind of jerks are these people!

[ZMagnum]

Yeah, I'm fedup with FedEx.

[LowGo]

I've used both FedEx and UPS. I can't really say that one is worse than the other. They both do pretty good, but they also both screw up every now and then. In this case, I'm not sure it's their fault. We ship to Canada via FedEx quite a bit, and usually have no problems. Every now and then though, something doesn't go right and it can be a real pain (and costly). It's almost always a customs/duties issue. I wish I had something to help you with, but it sounds like you're doing all you can at this point. Good luck!

[BUTWEET]

In the future to avoid the Canadian Customs and duties.....if you're close enough to the border, try having the product sent to a forum member in the U.S. just across the border and drive down to pick them up. I know someone in B.C. who sent something to a guy in Seattle and will pick them up there. :wink:

[Crazy R/T]

I'M BUTWEET DAMMIT, you a got a good point here! And i'm really not far from border, let say an hour or so.

[Crazy R/T]

Called them this afternoon and talked with a guy who did the best job since begining. He contacted the manager of their facility in Buffalo and asked him to intercept the package and send it back to Canada.
I should get update on Thursday.

[diamondrmp]

Don't get mad at Fedex. Fedex has NOTHING to do with customs. I worked for Fedex and there were many times that for whatever reason, Customs would hold up packages.

[Crazy R/T]

Still it's FEDEX Trade Network who proceed to clearence and it's them who took about a month to contact the seller and me to get the paperwork done.

Every time i used UPS they proceeded without needing an autorisation from me, doing the clearence within few hours not months.

[Crazy R/T]

They're coming back!:pepper:

[lilguyhemi]

Ummmm, uhhhhh, geeshhh, should I say this? I work for FedEx.
Sorry Black, but it sounds like a Customs problem to me, not a FedEx problem.
....and Mark, gee thanks, and I thought we were friends! LOL

[Crazy R/T]

But isn't FEDEX Trade Network part of FEDEX company?

[Crazy R/T]

What a crapy company! They make arrengements to send it back to me and then when arrives at another location they change it to return to shipper because suddently there is missing paperwork. AS far as i know this is FEDEX who cosistantly takes those decisions to send it back, not customs.

[LowGo]

What a crapy company! They make arrengements to send it back to me and then when arrives at another location they change it to return to shipper because suddently there is missing paperwork. AS far as i know this is FEDEX who cosistantly takes those decisions to send it back, not customs.

Sorry to hear that. Have you contacted the shipper? They would have a lot more pull with FedEx than you would. Plus, they're probably getting the bill for all this back and forth shipping!

[Crazy R/T]

Yes i contacted him but i got better succes than him as i got it redirected to Canada and not him.

[LowGo]

If that were a shipment that I sent, I'd be talking to a FedEx supervisor and demanding to know exactly what was missing or in error. That shipment has got to be costing the shipper a lot of cash!

[Crazy R/T]

Called them again and got told that it is coming my way.

[Magma]

Holy crap! What a pain in the rump this has become!

I know its difficult not to, but I try avoiding larger items from the States for this exact reason.

Adam

[hemiwagn]

I'm in Toronto, about 90 min from Buffalo NY. This is EXACTLY why I rent a US mailbox from the UPS store on Elmwood Ave in Buffalo. 5 min from the border, $90/yr (IIRC) and I have all my US stuff shipped there. They are terrific people and reasonable. I've had my magnaflow cat back, 4 20" Boze wheels, 4 snow tires all sent there. You just have to pick up big items like that within a few days of them arriving there. I ALWAYS declare when I come back across the border -- all you pay is GST and PST, no brokerage or handling fees and the shipping charges are less as it is a domestic US shipment.

[Crazy R/T]

hemiwagn please give more info on how to get that mailbox thing. I think i can cross the border within 1 hour from home.

[Crazy R/T]

Checked again the tracking tonight and they're sending it back to shipper. I give up and let them do it then will get it shipped UPS.

BTW i'm looking for someone in north of VT or NY close to province of Quebec where i could get those shipped to and i could go pick them. Anyone?

[Crazy R/T]

Would i have been wise i would have these shipped to someone who is coming to the meet & greet in Montreal.

[Crazy R/T]

Package arrived at seller location after being held for 3 months. Enjoy to look at the tracking, be prepared to scroll down
http://www.fedex.com/Tracking?ascend_header=1&clienttype=dotcom&cntry_code=us&language=english&tracknumbers=617463910000074

[LowGo]

Wow... 2 months in limbo? Something really went wrong there. I'm not sure I could blame FedEx with what I know, but I get the feeling whoever shipped them isn't familiar with international shipping requirements. Well, I hope you can get things straightened out and figure out how to get those wheels to you!

[rdhamill]

that's exactly why I keep an address in Maine.
glad it finally worked out for you