ugly. Franks racing

[typicalmarine]

Here I sit on install date with matt from mhp and franks dropped the ball big time. I ordered my heads n cam over a month ago. Gave my install date up front n was assured parts would be in by both Steve and alex. My cam came TODAY -day of install- but no install kit! So no rods no install.... Wtf? Also did not receive tune that was promised. Oh n did I mention I ordered my cam over a month ago n franks just ordered it made from comp cams this past Monday. To their credit they did expedite this at their cost but what good is it if I don't have install kit? Looks great in the box while I'm out on my install. Oh n I'm typing this while matt, elcobra, is working on pricans 300. Too bad for me that franks bent me over the day texas is hit a hurricane and r closed until Monday. Okay off iPhone I go so I can watch someone else get their cam installed. You shouldn't have waited till last minute franks or made promises you can't keep.

[Super T]

Call PPP, they've been known to come through for people in these situations. Or HHP, or Inertia... pick a vendor, just because you didnt' buy their parts doesn't mean they won't bail you out. We're still all family.

Sucks you got overlooked this way though :-(

[FastWagon]

In there defense they have been getting beaten up by storms over the last month or so. I know thats not the greatest excuse but it is part of the problem.

[typicalmarine]

yeah? I appreciate your consideration for them but I've been in contact a them about this for past 2 weeks. This is unnaceptable. I was told I would be taken care of.

[typicalmarine]

if you are local n can help bail me out please call 410-491-1092. Thanks val

[typicalmarine]

hhp is coming through for me. Thanks gents. It's very appreciated!

[crhemi]

HHP to the rescue...kudos!

[Cam]

HHP always comes through!!!.

[Ghostface Mag]

hhp is coming through for me. Thanks gents. It's very appreciated!


:beerchug:....:wink: Hit me on the cell if you need anything else...

[SILVER ROCKET]

Call PPP, they've been known to come through for people in these situations. Or HHP, or Inertia... pick a vendor, just because you didnt' buy their parts doesn't mean they won't bail you out. We're still all family.

Sucks you got overlooked this way though :-(
stu from inertia is a very nice guy i have talked to him several time and if he missed call he calls right back,now that is customer service.it is very hard to reach steve.

[Hurst Equipped]

it's bad, but not ugly, yet...

[HEMISFEAR]

I'm telling ya, HHP has been the go-to guys for a while. Good luck on the install man!

[sinistersix]

Yea I was going to mention HHP. We ll have to go for a cruise once Matt gets that cam installed, Im over in Northern VA. Glad to hear you got it figured out. Tell Matt his jacks and 13" are over here :)

[BrilliantBlackHemi]

Lets not beat up on Franks while they are dealing with Hurricane Ike.

[GoManGo613]

Well this problem has been before IKE,I had some bad service with them to .SAme deal but heads showed up really late in the day of the install . Luke had me covered with some Inertia heads just incase.Franks will never get any of my business again even though they have some great products

[FlyByU]

The way I see it, you should never schedule an install without parts in hand. We are dealing with 1 and 2 man operations for vendors on these forums and while they may have good intentions, it is very common for all the vendors to be late on delivery.

I think all the vendors should just come out and say it, DO NOT SCHEDULE YOUR INSTALL TIL YOU HAVE THE PARTS.

[FlyByU]

The more I think about it, the more it just cracks me up. Why would you schedule an install without the parts? I mean is it an emergency to get it done on a particular day? Heck, its your fault for ordering it too late if you had to have it done today. I would say this in anyone's "ugly" post, I just happened to read this one about FRI.

[Super T]

The way I see it, you should never schedule an install without parts in hand. We are dealing with 1 and 2 man operations for vendors on these forums and while they may have good intentions, it is very common for all the vendors to be late on delivery.

I think all the vendors should just come out and say it, DO NOT SCHEDULE YOUR INSTALL TIL YOU HAVE THE PARTS.

You're kidding, right? A vendor tells you you'll have the parts in 2 weeks, you schedule an install for 4 weeks out because, let's face it, shops and people are busy. You honestly think that's a bad idea? Where I come from, 2 weeks means 2 weeks, or advanced notice that it will not be 2 weeks.

[FlyByU]

You're kidding, right? A vendor tells you you'll have the parts in 2 weeks, you schedule an install for 4 weeks out because, let's face it, shops and people are busy. You honestly think that's a bad idea? Where I come from, 2 weeks means 2 weeks, or advanced notice that it will not be 2 weeks.

So when he didnt have the parts last week, did he get nervous then or just today?

Dont misunderstand my intentions here, FRI screwed the timeline pouch no doubt. All Im saying is, its probably not a good idea as a customer to put yourself behind the 8 ball by scheduling something that is reliant on someone else.

We can give 1000000000000000 examples of this exact same scenerio with FRI and probably every other vendor here. Id say its not uncommon and probably could have been avoided. Alot less stress by just waiting til the parts to show up. Heads and cam dont have to be installed on Sept 10th and if I was an installer that travels great distances to do stuff for people, Id insist on the parts being there prior to me leaving the house.

[FlyByU]

You're kidding, right? A vendor tells you you'll have the parts in 2 weeks, you schedule an install for 4 weeks out because, let's face it, shops and people are busy. You honestly think that's a bad idea? Where I come from, 2 weeks means 2 weeks, or advanced notice that it will not be 2 weeks.

By the way, I love PPP as I see you do to, but they do this exact same thing all the time. Heck, Im 5 weeks behind but I pretty much expected it. My install is tentatively scheduled for the 27th but its in pencil :)

[kaisersteiner]

Although I think people should stick to their delivery promises and install time promises for that matter I have learned never to schedule an install without the parts there first. Unfortortunately now typicalmarine has too the hard way....

It sucks for him and it sucks for FRI as I am sure they had the best intentions.

Nice that HHP stepped in to help though. And good luck to the FRI people and all Galveston area folks as IKE looks real bad...

[GoManGo613]

I ordered mine 6weeks before my install I was told 3 weeks to get them,to me PLENTY OF TIME TO CONTACT ME and say hey theyre running behind(the cam was there 1 week early hell it had to be ground to they said).All I got was youll have by your install date.They didnt tell me the heads would be there late 8hrs into the install.Then they refused to gimme a refund cause all heads are made to order .I think James put a real screwing to them and has set them back in a hole they cant get out of yet.I wish the best for them in the storm. take care FRI
Marty

[Orange Crush 375]

I have nothing against FRI. However, if everyone sets the bar low for delivery of goods or services, that doesn't seem to bode well for anyone IMHO. Just because these are elective automotive parts, doesn't mean they rate lower in priority for delivery to a customer. And I do not consider the excuse that heads, cams, etc are custom parts and take time therefore their being late is to be expected. They may be handmade, but these are not one off prototype "never done before" items in uncharted territory. They are bolt ons made to spec from an already determined and tested plan for the most part. Actually, I'm pretty shocked at how tolerant the automotive aftermarket parts consumer is. I'm not sure how much would get done if missing deadlines was common practice all industries like it apparently is here. I don't think it's the consumer's fault if he or she expects someone who has been paid to make a deadline and the supplier/vendor/whatever drops the ball. Not picking on FRI specifically, but this just seems to be a theme that comes up over and over.

[Trojan]

hhp is coming through for me. Thanks gents. It's very appreciated!


Nuff said!!!!!!!!

[FlyByU]

Last little tid bit for whatever its worth. Couple weeks ago a friend of mine had an install scheduled much like the one setup here. Ordered heads and cam from Inertia motorsports. Similar deal, heads showed up but turns out the cam was on back order. Guess who came to the rescue? FRI did, lol. They sent a cam priority so the install date could be met. Maybe that will come up as a GOOD thread, lmfao.

Anyway, I think my point was missed and I hope all turns out well with this particular install. Good luck.

[elcobra44]

Timing is always going to be an issue when you're installer is coming from hundreds of miles away and you've got to be on schedule with multiple others who are all in on the deal.

FRI did deliver the heads, which look pretty dang sweet and the cam was delivered uncomfortably on time, but somehow the gaskets and bolts got lost in translation.

At the end of the day, the install is going to happen, typicalmarine is going to be stoked, and Hurricane James.. err, Ike, is going to blow over. ;)

Thank you, HHP!

[STAGE 3 R/T]

sorry to hear the bad news, but HHP has had my back all the time. Hell I have called Josh a few times and it is 11PM he gets some parts I need and they are out in the mail the next day! HHP EFFIN ROCKS!

[HoonLo]

Funny....seems I cant get anyone at hhp?

[pimp mobile]

The way I see it, you should never schedule an install without parts in hand. We are dealing with 1 and 2 man operations for vendors on these forums and while they may have good intentions, it is very common for all the vendors to be late on delivery.

I think all the vendors should just come out and say it, DO NOT SCHEDULE YOUR INSTALL TIL YOU HAVE THE PARTS.


x2

[cadzilla74]

My Hotchkis sways from the group buy from BMC arrived exactly on time ... I didn't book any time for the install when I ordered them ... I started looking for an installer after I received them ... sounds like a plan ...

[HEMISFEAR]

I see what you guys are saying..and of course...in perfect conditions, the idea of waiting until your parts arrive is best. However, some people (such as myself back in May) had to work around our installer's schedule and didn't want to go elsewhere...soooooo, we ordered our parts long beforehand. I ordered my HHP package in early April, and had the install scheduled for May 19th. Everything worked out well, but had it not...it would have been sometime in June before I had things finished. And that would have sucked. I ran my best in May ;)

[Hemi31]

http://www.lxforums.com/board/showpost.php?p=1773099&postcount=5

[ForeignMuscle]

I have to agree with Dan (FlyByU), and Hemi31. As someone who works on cars on a regular basis and has to deal with this kind of crap weekly, please, don't ever schedule work for parts you don't have, I don't care how far ahead you schedule it. You never know what can come up. It's not just LX stuff, but it seems lately that "backorder" is being a more and more commonly heard word in the car part industry, and I pretty much expect it any time I order anything these days. I'd say a good 30% of work that comes to me, shows up un-prepared, and it's always their own fault, and wastes a lot of my time. If I'm doing work on a car, I won't even let them drop a car off if all the parts aren't 100% present, and verified to be the correct parts. And I have lost count of the number of time cars have showed up to get tuned, incomplete, or I've been called to go tune a car, and I show up, and it's still in pieces. Preparation is 100% in the hands of the car owner.

[rander]

How did this become a GOOD HHP/PPP thread LOL! This thread was for a customer that had a bad experience with FRI. Everyone knows you don't schedule an install if you don't have parts in hand? :doh:

[kaisersteiner]

I predict by years end there will be a Good, Bad, and Ugly thread on every vendor here :)

I only hope for each person including the supporting vendors that they get the resolution that they deserve.

PS- This section is also very entertaining too. :)

[Tariq Abdullah]

Last little tid bit for whatever its worth. Couple weeks ago a friend of mine had an install scheduled much like the one setup here. Ordered heads and cam from Inertia motorsports. Similar deal, heads showed up but turns out the cam was on back order. Guess who came to the rescue? FRI did, lol. They sent a cam priority so the install date could be met. Maybe that will come up as a GOOD thread, lmfao.

Anyway, I think my point was missed and I hope all turns out well with this particular install. Good luck.


Yes...Frank Racing saved me...

Cut the guy a little slack...I understand you're P.O'ed that the install was messed up a little, but wait until you see & feel the end results :racing:

But it does help to have all of your parts in front of you before your install begins.

Good Luck

[GasGunR]

Here I sit on install date with matt from mhp and franks dropped the ball big time. I ordered my heads n cam over a month ago. Gave my install date up front n was assured parts would be in by both Steve and alex. My cam came TODAY -day of install- but no install kit! So no rods no install.... Wtf? Also did not receive tune that was promised. Oh n did I mention I ordered my cam over a month ago n franks just ordered it made from comp cams this past Monday. To their credit they did expedite this at their cost but what good is it if I don't have install kit? Looks great in the box while I'm out on my install. Oh n I'm typing this while matt, elcobra, is working on pricans 300. Too bad for me that franks bent me over the day texas is hit a hurricane and r closed until Monday. Okay off iPhone I go so I can watch someone else get their cam installed. You shouldn't have waited till last minute franks or made promises you can't keep.

Timing is always going to be an issue when you're installer is coming from hundreds of miles away and you've got to be on schedule with multiple others who are all in on the deal.

FRI did deliver the heads, which look pretty dang sweet and the cam was delivered uncomfortably on time, but somehow the gaskets and bolts got lost in translation.

At the end of the day, the install is going to happen, typicalmarine is going to be stoked, and Hurricane James.. err, Ike, is going to blow over. ;)

Thank you, HHP!

I'm sorry I'm confused, what was missing gaskets and bolts or pushrods or? Were they listed on your orderform and not listed on the shipping invoice?

[typicalmarine]

I was a little irritated at first when I read some consider this my fault but I have to remember some here support shops through thick and thin. This install and parts were not "last minute". If the shop is a small shop then don't ensure customers the parts will be in on time. Other wise I would have went elsewhere with the couple grand I spent

[OLJustice]

I'd call this one BAD, not really UGLY...

[typicalmarine]

The cam install kit they sell with rods and other misc parts was missing. So is the tune but yeah that's on me right...... Don't get me wrong, The parts I have look great. I'm just glad I was able to get what I need.

I have learned this lesson the hard way and will never take another buisness at their word. Burn me once, shame on you. Burn me twice shame on me...

[Husker]

Wow....so everyone had this great idea to create a forum where folks could say or rate vendors on the performance a specific poster had with a specific buying experience. But for the most part if someone has an issue ( doesn't matter how many folks have had good experiences, this thread belongs to this poster) with a vendor that just happens to be liked, then the OP gets attacked and it somehow becomes an attack the OP thread and it MUST be the OP's fault. Ok, so should this forum be changed to the Sunshine only section instead of the Good,Bad and or Ulgy ??

Jeez guys, come on, let people voice their experiences. No one stops you from pumping sunshine in your threads...

Let's try to keep this forum the way it is intended, good,bad,ugly...

[HEMISFEAR]

Agreed ^^^. They dropped the ball period. Do other vendors do it? Yup. Some less than others though. I would have expected my parts to have been there as well especially when said vendor has been reassuring me of it for weeks.

[rander]

I don't think anyone was flaming anyone for talking about someone's bad experience... I think it was more along the lines, don't schedule an install if you don't have parts no matter who the vendor is... and typicalmarine said he won't fall for that again. So... I think we have done our part :)

Wow....so everyone had this great idea to create a forum where folks could say or rate vendors on the performance a specific poster had with a specific buying experience. But for the most part if someone has an issue ( doesn't matter how many folks have had good experiences, this thread belongs to this poster) with a vendor that just happens to be liked, then the OP gets attacked and it somehow becomes an attack the OP thread and it MUST be the OP's fault. Ok, so should this forum be changed to the Sunshine only section instead of the Good,Bad and or Ulgy ??

Jeez guys, come on, let people voice their experiences. No one stops you from pumping sunshine in your threads...

Let's try to keep this forum the way it is intended, good,bad,ugly...

[FlyByU]

The cam install kit they sell with rods and other misc parts was missing. So is the tune but yeah that's on me right...... Don't get me wrong, The parts I have look great. I'm just glad I was able to get what I need.

I have learned this lesson the hard way and will never take another buisness at their word. Burn me once, shame on you. Burn me twice shame on me...

Sorry if I came across poorly. I was just trying to say this is a common occurance with our vendors and yes, FRI is guilty probably more than others. Guess I should have said others can learn from your experience and wait for their parts to be in hand prior to scheduling installs. Sorry for your misfortune and I hope you are happy with your car once its all done.

Good luck.

[boggart]

Last little tid bit for whatever its worth. Couple weeks ago a friend of mine had an install scheduled much like the one setup here. Ordered heads and cam from Inertia motorsports. Similar deal, heads showed up but turns out the cam was on back order. Guess who came to the rescue? FRI did, lol. They sent a cam priority so the install date could be met. Maybe that will come up as a GOOD thread, lmfao.

Anyway, I think my point was missed and I hope all turns out well with this particular install. Good luck.

Maybe he should start a GOOD: thread, instead of throwing that in this thread....

[Super T]

By the way, I love PPP as I see you do to, but they do this exact same thing all the time. Heck, Im 5 weeks behind but I pretty much expected it. My install is tentatively scheduled for the 27th but its in pencil :)

I hear ya, my heads arrived at 10AM the day I needed to put them on the car. Talk about sweating bullets...
But I was in constant communication w/ Andy and was assured they'd arrive. If I go by your, Rander, Hemi31, and some others' logic here, I'm not supposed to trust his or anybody's word that parts will arrive on time. If I couldn't trust them that far... then why the hell would I trust them with my money, my engine, my car? I'm sorry but I don't agree w/ this logic. Put up a $750M high rise... you schedule the drywallers to start on the week the electrical guys tell you they will be done. You sure as hell don't wait until the conduit's roughed in and then start trying to pencil someone it! Same s*** here... at least it should be.

[ForeignMuscle]

After 8 years in the car industry I've learned that nothing ever shows up on time, 90% of the time. After a while you get so used to it, that it's hard to see things from the standpoint of people that believe things should show up right away.

As far as the construction analogy.. I dunno if you work in construction or what, but I have a lot of friends that do and they tell me about schedule screw-ups like you're assuming never happen pretty much on a regular basis. You'd be surprised how common both problems are.

[rander]

^^^ Seen that too bud.

SuperT I hear you man, but i have seen this from all vendors here, not personally, but when others share their experience such as this one. We were just pointing out for next time, make sure you have parts in hand before you schedule an install nothing else. BTW, my neighbor had a room added to his house just recently. I speak to him on an almost daily basis, and pretty much for 2 months he was always talking about how the framer's, electrical, sheet rock and roofing guys would drop the ball by not showing up when they said they would or show up at times when my neighbor was not there. So, that Rander, Hemi31 logic you speak of is pretty much everywhere and we are just speaking from experience. Love you big T!

[prican_2000]

Hurricane James..

:doh:

LOLLOLOLOLOLLOLOL

[Hemi31]

I hear ya, my heads arrived at 10AM the day I needed to put them on the car. Talk about sweating bullets...
But I was in constant communication w/ Andy and was assured they'd arrive. If I go by your, Rander, Hemi31, and some others' logic here, I'm not supposed to trust his or anybody's word that parts will arrive on time. If I couldn't trust them that far... then why the hell would I trust them with my money, my engine, my car? I'm sorry but I don't agree w/ this logic. Put up a $750M high rise... you schedule the drywallers to start on the week the electrical guys tell you they will be done. You sure as hell don't wait until the conduit's roughed in and then start trying to pencil someone it! Same s*** here... at least it should be.After the 60+ cars I have done with multiple vendors.......yeah....I don't trust anyone to get parts there on time.......and it's not just the vendors.......I can't tell you how many times I have had issues with Fed Ex,UPS,DHL........there is no way to guarantee stuff which is why I have extra gaskets,head bolts,and just about every other part I may need in the garage.You may not agree with the logic but it saves headaches.

[crhemi]

Seems to me that, if you can get all parts in advance then schedule your install. You'd save your sanity. Afterall these parts will fit in our cars and make the commute for the most part...

[kaisersteiner]

I personally ship all my parts in advance directly to Bammann Racing's shop for a few reasons-

1. Bobby can't claim they did not show before the install time.

2. He can tell me in advance if he needs something else (He's the expert)

3. ****My wife can't tally up the cost****

4. Some vendors will work with him a waive core charges as they know him

A ton of headaches saved and Bobby will NOT take the car unless ALL parts are there first.

[GasGunR]

T, IMO you need to spend more time in the field.

You're right GCs spend countless dollars on scheduling and planning software, millions on meetings with contractors and suppliers, but things almost never go by the schedule. EVERYTHING is in a state of flux.

The GCs that make money, and the projects that come in on time are because of the resourcefullness of the team running the project to adapt quickly and reschedule things. I promise you that more things are off the schedule, especially specfic events, than are on right on time.

Not defending anyone or saying anyone here made a mistake with this install, just suggesting that the corollary T is making from his experience on big time construction projects is a bit different than mine have been over the last 26 years.

Don

I hear ya, my heads arrived at 10AM the day I needed to put them on the car. Talk about sweating bullets...
But I was in constant communication w/ Andy and was assured they'd arrive. If I go by your, Rander, Hemi31, and some others' logic here, I'm not supposed to trust his or anybody's word that parts will arrive on time. If I couldn't trust them that far... then why the hell would I trust them with my money, my engine, my car? I'm sorry but I don't agree w/ this logic. Put up a $750M high rise... you schedule the drywallers to start on the week the electrical guys tell you they will be done. You sure as hell don't wait until the conduit's roughed in and then start trying to pencil someone it! Same s*** here... at least it should be.

[typicalmarine]

I personally ship all my parts in advance directly to Bammann Racing's shop for a few reasons-

3. ****My wife can't tally up the cost****


lmao it's nice to see im not the only one in this situation..


My install done and I'm LOVING it. Special thanks to Matt and HHP for being there for me!

[MomsR/T]

I ordered mine 6weeks before my install I was told 3 weeks to get them,to me PLENTY OF TIME TO CONTACT ME and say hey theyre running behind(the cam was there 1 week early hell it had to be ground to they said).All I got was youll have by your install date.They didnt tell me the heads would be there late 8hrs into the install.Then they refused to gimme a refund cause all heads are made to order .I think James put a real screwing to them and has set them back in a hole they cant get out of yet.I wish the best for them in the storm. take care FRI
Marty

Yeah we were being blown over by a storm, my shop manager quit and went to another shop, and my head porter was called up half a week earlier to work crazy long shifts as a cop (real job) trying to help the evacuation

easy to grind a cam....they throw it in a machine.........each one of our heads is hand made then blue printed to insure same spring height.....

I am personally sorry for what happened to you; we've worked to make the best product and no one can say we haven't spent serious money trying to achieve the best customer service...............but money can't buy you everything eh?

And I do not consider the excuse that heads, cams, etc are custom parts and take time therefore their being late is to be expected. They may be handmade, but these are not one off prototype "never done before" items in uncharted territory. They are bolt ons made to spec from an already determined and tested plan for the most part.

trying not to be my typical a-hole-self here...............but when you speak of porting heads and the time it takes to do a set, are you speaking from experience or did you just wing that opinion? Just asking......

If your good at it and can do it quicker, wunna job?

Timing is always going to be an issue when you're installer is coming from hundreds of miles away and you've got to be on schedule with multiple others who are all in on the deal.

FRI did deliver the heads, which look pretty dang sweet and the cam was delivered uncomfortably on time, but somehow the gaskets and bolts got lost in translation.

At the end of the day, the install is going to happen, typicalmarine is going to be stoked, and Hurricane James.. err, Ike, is going to blow over. ;)

Thank you, HHP!

So we DID get the heads there? Whaaa?

So everything got there but thanks to HHP......:doh:

lmao it's nice to see im not the only one in this situation..


My install done and I'm LOVING it. Special thanks to Matt and HHP for being there for me!

I don't understand..........I'm glad it all worked out for you and I'm glad your happy........THANKS HHP! :sosayweall:

[gremlinsteve]

damn..work my ass off to meet dates and times and wowza..

steve