Pedders has THE worst customer service...look...

[CHARGERTREV]

http://www.chargerforums.com/forums/showthread.php?t=86764


Thats all Im saying...read it, I will NEVER buy from them.

[BIG SMOOTH]

...wow...I'm speechless at their responses too! Cross off that potential mod (wasn't gonna do it any time soon anyway).

[Junior]

Wow.


EDIT: I'm just going to leave it at that too... but wow.

[jaheim]

Wow, just wow. Imagine purchasing their products and trying to get customer support.

[Bandit]

Soooo, lemme get this straight.

Greedy mooch wants free labor on an already attractive discount. Posts in an antagonistic manner to get his point across, and to surely attempt to get a rise out of Pedders.

Pedders simply offers their counter-point, and explains the reasoning for not giving away the farm.

Greedy mooch further badgers Pedders in his replies.

And how exactly does this equate to having "the worst customer service"? Pedders has a near exemplary record on countless forums. One unhappy "non-customer" who wants free stuff doesn't sway my opinion of a well founded vendor.

[D's300C]

WOW......just WOW

[BIG SMOOTH]

Soooo, lemme get this straight.

Greedy mooch wants free labor on an already attractive discount. Posts in an antagonistic manner to get his point across, and to surely attempt to get a rise out of Pedders.

Pedders simply offers their counter-point, and explains the reasoning for not giving away the farm.

Greedy mooch further badgers Pedders in his replies.

And how exactly does this equate to having "the worst customer service"? Pedders has a near exemplary record on countless forums. One unhappy "non-customer" who wants free stuff doesn't sway my opinion of a well founded vendor.

I very much agree with your point but still their responses are harsh as a "business" even IF he was trying to get a rise out of them. JMO and .02

[Bandit]

Yeah, but I have seen people take advantage of businesses in the exact same manner, and rarely do anyone on the outside actually see it unfold. They act like the victims and that the vendor/manufacturer/retailer is being mean and spiteful.

What you see here is a vendor who simply didn't take the BS (maybe it was a bad day and he responded too quickly, or it was just one too many mooches hitting him up) and fired back a little.

I see nothing out of line from the vendor after CLEARLY READING the original post.

Then you'll see the moocher admitting to using abrasive language (that surely escalated the issues) and only then do you see the vendor really firing back.

Everything Pedders did was in retaliation.

I'm not a Pedders customer, never owned any of their parts, but they have overwhelming positive feedback pretty much everywhere.

[BAD MAN 485]

Soooo, lemme get this straight.

Greedy mooch wants free labor on an already attractive discount. Posts in an antagonistic manner to get his point across, and to surely attempt to get a rise out of Pedders.

Pedders simply offers their counter-point, and explains the reasoning for not giving away the farm.

Greedy mooch further badgers Pedders in his replies.

And how exactly does this equate to having "the worst customer service"? Pedders has a near exemplary record on countless forums. One unhappy "non-customer" who wants free stuff doesn't sway my opinion of a well founded vendor.
you clearly havent read the thread or the thread that preceded it. Also this is not the first issue I have seen. Look at metgo's problem. IMO Pete is almost as bad a buisness man as GSM owner. I do think peddlers offer a nice product just not one that I would consider putting on my car because of the way he treats his customers.

[Bandit]

- GSM has destroyed people's cars and cost some individuals tens of thousands of dollars, all while lying to potential customers by telling them "no known problems exist, buy with confidence".

- Pedders told a mooch to get stuffed.

How is that anywhere comparable in terms of customer service and quality of goods???

[BAD MAN 485]

This all started when they announced they were looking for cars to have pedders products installed for training new students. They offered a 25% discount on the labor Anthony aka turbobuckeye said it should be done for free because its a student being trained on our cars. Even if you dont agree you dont do what pedders did. Read the OP in the link chargertrev included. The guy basically said he will be suing for Anthony suggesting the labor be done for free on a training car (which I agree with).

[BAD MAN 485]

- GSM has destroyed people's cars and cost some individuals tens of thousands of dollars, all while lying to potential customers by telling them "no known problems exist, buy with confidence".

- Pedders told a mooch to get stuffed.

How in the hell is that anywhere comparable in terms of customer service and quality of goods???
Metgo is a mooch? He had a poor install on his car and was told to pound salt.

[Bandit]

I am not referring to the metgo situation, I am staying on the subject at hand.

[Junior]

All I ask here, as someone who'll want to keep reading this thread, is let's not let it get like it did over there - we're not generally so childish.

But I agree, this is not a customer service issue. It's something different and not easy to put a label to - it does have a lot to do with how we choose to respond.

[BAD MAN 485]

ok well turbobuckeye is no mooch he is the guy that started the Lx nationals he is the promoter of the hole thing. Pedders is mad at Anthony for voicing his opinion like its not allowed.

[CHARGERTREV]

JERRY!JERRY!...hahaha mike will get it

[BAD MAN 485]

lol I plead the 5th and have no clue what you are talking about.

[Bandit]

I should probably clarify a few things. It's late and I'm not probably firing on all cylinders right now.

* I am using the term 'mooch' as a general characterization of the displayed behavior, not as an affront to the individual. I don't know him, and I'm sure he is a great guy with all the best intentions for his forum. I might have chosen a better word, but hey... it's 2am :)

* I'm not trying to argue with you, I'm just voicing my personal assessment of the situation based on the details provided. Nothing personal at all, I apologize if you are reading a "tone" in my posts, it is not intentional.

* Pedders is looking at this from a business standpoint, the OP is not. Pedders paid to be promoted on the forum, and paid more to be promoted at their event. Instead of getting promotion, they are being ostracized because they are unwilling to make an unprofitable deal that someone felt entitled to. I'm not an attorney (but I did stay at a Holiday Inn Express) and that may well fall under breach of contract if there indeed was a contract involved in the event's promotion and payable dues.

* Not one single business on Earth has a 100% satisfaction rate with their customers. If there were... there would not be a competitor in existence in their field. Is Pedders perfect? Probably not, but there isn't a single perfect company in the world that deals with a wide base of customers. BUT as I mentioned, they are overwhelmingly supported by every community that has dealt with them. That is where the business displays their integrity.

[BAD MAN 485]

You're missing the whole issue. I am not fighting with you either in fact I respect you even more because you have a GT500 lol. Now the issue came about because after Anthony(turbobuckeye) posted that maybe they'd be better suited offering there training course for free labor and that was it. Instead of saying sorry we cant they went off on this tangent about how much it cost them and how dare Anthony say that because we were at lx nationals and whatever we say should now be gospel to you for life pretty much. Instead of Anthony publicly bashing them like they did to him he said nothing and left it alone. In the meantime the sent him emails demanding 8k in funds back for a show they attended and he promoted over 2 months ago. All because he simply suggested they offer a free training class. He didn't go crazy and say how dare you charge for this. IMO they (pedders) are way off base here and should be laughed at. Maybe once you've gotten some shut eye and can start from the beginning you'll get it. Or maybe you already do and just take pedders side which is your right to do.

[Junior]

OK, for clarification, at least as I understand it:

- Anthony (turbobuckeye) was a co-organizer for the LX and Beyond Nationals.
- Pedders was a sponsor of that event. They paid money to be such, and donated parts.
- Later, and unrelated to that event, Pedders asked folks to provide "training cars" for Pedders to train new shops on.
- Antony suggested that Pedders should do the labor at a discounted rate on the "training cars."
- Mike (dms) and Pete called Anthony out, saying he was being ridiculous.
- Later still, once Pete realized that Anthony was the organizer of the LXaB event, he sent Anthony an invoice for all the money Pedders had spent in support of that event. Payable within ten days.
- Pete then threatened to sue him for non payment.

[Bandit]

Nah, I'm just trying to get free stuff from Pedders... wait, they don't do that....

:)


I think the main issue for Pedders is that this wasn't just a forum member, and it wasn't just a simple request.

Being that turbobuckeye is who he is, it was more than a simple suggestion when done in public on his forum. It was in a way... calling Pedders out. Now whether or not he intended for it to be like that, I don't know... but as a person in his position... you must always be aware what your actions will do and how your intentions will be taken. Part of the game sad to say.

Pedders felt a reason to defend themselves because they probably felt that after a post like that, there would be a bandwagon (or mob more precisely) backing the idea turbobuckeye posted... and that it was a very unfair way to possibly bully free stuff out of them publicly.

[KrzySRT]

that pretty much sums it up.nice job Junior!!! i wish everyone could summarize that well LOL

[BAD MAN 485]

OK, for clarification, at least as I understand it:

- Anthony (turbobuckeye) was a co-organizer for the LX and Beyond Nationals.
- Pedders was a sponsor of that event. They paid money to be such, and donated parts.
- Later, and unrelated to that event, Pedders asked folks to provide "training cars" for Pedders to train new shops on.
- Antony suggested that Pedders should do the labor at a discounted rate on the "training cars."
- Mike (dms) and Pete called Anthony out, saying he was being ridiculous.
- Later still, once Pete realized that Anthony was the organizer of the LXaB event, he sent Anthony an invoice for all the money Pedders had spent in support of that event. Payable within ten days.
- Pete then threatened to sue him for non payment.
BINGO

[Bandit]

OK, for clarification, at least as I understand it:

- Anthony (turbobuckeye) was a co-organizer for the LX and Beyond Nationals.
- Pedders was a sponsor of that event. They paid money to be such, and donated parts.
- Later, and unrelated to that event, Pedders asked folks to provide "training cars" for Pedders to train new shops on.

- Pedders was also flying out on their tab to oversee all of this, and basically going above and beyond what was called for in the situation. So to give FREE anything would have simply been a very poor business move.

- Antony suggested that Pedders should do the labor at a discounted rate on the "training cars."
- Mike (dms) and Pete called Anthony out, saying he was being ridiculous.
- Later still, once Pete realized that Anthony was the organizer of the LXaB event, he sent Anthony an invoice for all the money Pedders had spent in support of that event. Payable within ten days.
- Pete then threatened to sue him for non payment.

.... fixed that for ya.

:beerchug:

[Junior]

Junior likes to summarize.

[BAD MAN 485]

Nah, I'm just trying to get free stuff from Pedders... wait, they don't do that....

:)


I think the main issue for Pedders is that this wasn't just a forum member, and it wasn't just a simple request.

Being that turbobuckeye is who he is, it was more than a simple suggestion when done in public on his forum. It was in a way... calling Pedders out. Now whether or not he intended for it to be like that, I don't know... but as a person in his position... you must always be aware what your actions will do and how your intentions will be taken. Part of the game sad to say.

Pedders felt a reason to defend themselves because they probably felt that after a post like that, there would be a bandwagon (or mob more precisely) backing the idea turbobuckeye posted... and that it was a very unfair way to possibly bully free stuff out of them publicly.
The problem was he made one post and they blew it up in that thread he had a two post total. One where he suggested the free install and the other defending himself. They blew the thing way out of proportion which is right on par for them.

[BAD MAN 485]

.... fixed that for ya.

:beerchug:
pedders did that to advertise and sell items to members at lx nationals they didn't do anything to support Anthony or the members they were there to make money period. They got what they paid for its as simple as that. He owes them nothing more then what they received.

[Junior]

- Pedders was also flying out on their tab to oversee all of this, and basically going above and beyond what was called for in the situation. So to give FREE anything would have simply been a very poor business move.
Here's where we disagree. Pedders decided that all their shops would certified by them. They need to do training themselves in order to certify their shops.

If they need to ask for folks to offer their cars up for training, it's not incumbent upon the person offering their vehicle to compensate Pedders for their travel or operating expenses in any way shape or form.

Pedders made the choice to certify all their shops - it's on them to get out there and make it happen.

Whether there should be a discount on the "training day" labor is a valid question.

Threatening an unrelated lawsuit for bringing up the question is not valid.

[BAD MAN 485]

Here's where we disagree. Pedders decided that all their shops would certified by them. They need to do training themselves in order to certify their shops.

If they need to ask for folks to offer their cars up for training, it's not incumbent upon the person offering their vehicle to compensate Pedders for their travel or operating expenses in any way shape or form.

Pedders made the choice to certify all their shops - it's on them to get out there and make it happen.

Whether there should be a discount on the "training day" labor is a valid question.

Threatening an unrelated lawsuit for bringing up the question is not valid.
wow junior you are my freaking hero you say things in such simplistic terms but make your points so well.

[Becker]

Bandit, it's interesting to hear that no one on this forum every got anything for free from a vendor trying to push their products. I guess the info I've hear is incorrect.

Now back on topic: Turbo made a casual suggestion and Pedders went off on him. If that's not how you see it, so be it.

Edit: I type too slow, Junior has it handled.....

[CHARGERTREV]

lol I plead the 5th and have no clue what you are talking about.
wooooooooooooooooooooooops

[Bandit]

Bandit, it's interesting to hear that no one on this forum every got anything for free from a vendor trying to push their products. I guess the info I've hear is incorrect.

Now back on topic: Turbo made a casual suggestion and Pedders went off on him. If that's not how you see it, so be it.

Edit: I type too slow, Junior has it handled.....

No, I was making a joke about Pedders not giving free stuff... you know, in light of this topic.

What he said was not casual because of his "position".

The guy in front of you at a concert says to the band "You guys should learn to play better or get off the stage"

The concert promoter announces to the band (in front of everyone publicly) "You should learn to play better or get off the stage".

Those two exact same 'suggestions" or comments are taken two entirely different ways only because of WHO spoke them based on the position they held.

[BAD MAN 485]

No, I was making a joke about Pedders not giving free stuff... you know, in light of this topic.

What he said was not casual because of his "position".

The guy in front of you at a concert says to the band "You guys should learn to play better or get off the stage"

The concert promoter announces to the band (in front of everyone publicly) "You should learn to play better or get off the stage".

Those two exact same 'suggestions" or comments are taken two entirely different ways only because of WHO spoke them based on the position they held.
If he says it the night of the concert then yes its an issue if he says it two months later on an Internet forum, No its not an issue and he has the right to say whatever he wants. You are misunderstanding the relationship they had.

[Junior]

Off to bed, fellas. Me, I mean.

Sleep good everybody, don't blow the thread up.

;)

[Bandit]

Me too. Eyelids heavy....

[metgo]

Pete is just being Pete, lets just leave it at that :blam:

[Becker]

If he says it the night of the concert then yes its an issue if he says it two months later on an Internet forum, No its not an issue and he has the right to say whatever he wants. You are misunderstanding the relationship they had.I think you have a good point. If Anthony stood up at the LX Nationals and said something negative about any vendor there, that would be more like the example Bandit gave.

Pedders reaction to Turbo's comment about offering the install free, looks like something a hot head like me would do. That's why I'm not a businessman and don't deal with the public.

[BAD MAN 485]

I think you have a good point. If Anthony stood up at the LX Nationals and said something negative about any vendor there, that would be more like the example Bandit gave.

Pedders reaction to Turbo's comment about offering the install free, looks like something a hot head like me would do. That's why I'm not a businessman and don't deal with the public.
at least you can see the difference. i still dont understand why they got so mad though. It was only a suggestion not a bash or a demand.

[metgo]

at least you can see the difference. i still dont understand why they got so mad though. It was only a suggestion not a bash or a demand.

That is just the way they are. Saying anything that Pedders doesn't want you to say is blasphemy :not_worth:not_worth:not_worth

[BAD MAN 485]

Yea I noticed even though I'm banned over there I can still see whats going on.

[rander]

Didn't pedders sponsor a few guys? Did they do that for free?

[Junior]

I know of at least one completely free package, and others where parts were free and labor was discounted.

[BAD MAN 485]

wow thats nice of them I just hope they secured all bolts down.

[Motor]

wow thats nice of them I just hope they secured all bolts down.

they don't need no stinking bolts:blam:

[fireman2118]

Successful buisness practice states - The customer is always right. Even if they're not, it's good buisness.

[BAD MAN 485]

they don't need no stinking bolts:blam:
LMAO do you remember he said even if there was no nut on that bolt you would have been fine. I'm like dude there was no nut?????????
Successful buisness practice states - The customer is always right. Even if they're not, it's good buisness.
this is what I said to him last night. The man is just a poor descion maker.

[talktoandy]

You know its just sad that Pedders got into these types of posts because they do have a good product that I am very happy with. Offering a discount on the install was how I got into Pedders and I feel lucky that I was able to do so. In my case, the local installer had already done one and mine was a follow up training session that was overseen by DMS. All went well and I love my charger. It's actually a good deal for both car owner and shop to be able to do this kind of a deal. I do think it was unreasonable to step into a vendors post and suggest they offer great discounts.

Some of the favorite vendors on here take money and people have to wait months for their product and they do it happily. I paid Pedders when my car was done.

Now this is not to say that Metgo didn't have problems with his install. I absolutely agree that the install was poorly handled and the response especially on the forums was not what it should have been, but there aren't large numbers of people clamoring about problems with Pedders products which even Metgo has said is a good product. I don't think it was correct for someone to put themselves into a vendors posts and suggesting that they offer greater discounts that what they want to. Just my $.02.

[BAD MAN 485]

why is it a problem to suggest offering a greater discount? Because you like your product? I understand maybe you dont think pedders has to or should offer it but there is nothing wrong with someone suggesting it.

[CoolVanilla]

Wow I can't wait for the rest of the aftermarket to catch up. I wont miss Pete at all. Mike, yeah. Pete? Nah.

[gooeytek]

it's hot in there.

[Junior]

I think it was reasonable to say, as Mike (dms) did, that he's flying out to these different places to train and supervise personally. There should be no concerns that your car would be done right with him looking on. Therefore, it stands to reason that no discount would be offered - you have the added benefit of the foremost Pedders tech in the country essentially doing the job himself.

BUT - again it comes down to how we choose to respond to things, and the way Pete responds is like watching the same trainwreck again and again.

In my opinion, they need to learn to let the product speak for itself. Whenever they speak about it, they seem to do nothing but antagonize people.

The lone exception continues to be Rob@wretched. If he were the mouthpiece and Pete stayed behind the scenes, these threads would be entirely different, as would the perception of the company.

If I had a similar business, I'd do whatever I could to hire Rob away from that mess.

[Junior]

J, did you wrap your car in Visqueen again? :mrgreen:

http://i193.photobucket.com/albums/z260/JasonWilliamPics/2005%20Magnum%20RT/Beauty%20Shots/cvsig1.jpg

[metgo]

they don't need no stinking bolts:blam:

Correction, they don't need the nuts that go on the bolts. If you remember correctly they said as long as the bolt is in there you are fine :mrgreen:

[Motor]

Correction, they don't need the nuts that go on the bolts. If you remember correctly they said as long as the bolt is in there you are fine :mrgreen:

true true, i asked him to take his family for a spin in a car with no nuts on bolts...wonder how that ended up:mrgreen:

[AlbertaAMX]

I can suggest to anyone that I would appreciate / think they should give a better deal. There is nothing inappropriate about that.

Even if I promoted a show its just an opinion.

Has the Pedders nation taken over the land of the free and the home of the brave? Or just somehow vetoed the first amendment.

[talktoandy]

why is it a problem to suggest offering a greater discount? Because you like your product? I understand maybe you dont think pedders has to or should offer it but there is nothing wrong with someone suggesting it.

Tell me how often you see other vendors posting to a deal or group buy and people telling them they should further cut the price. I don't see it anywhere else. Now that is not to say it is "wrong", but I would say it is classless to interfere in a vendors deal they are offering the public.

Again, this is more about communication and customer service than anything else, but Pedders didn't start this one, they just responded to it incorrectly as usual.

[Redfox0099]

I have been dealing with Pedders recently to help get a training day for CMJ Performance in Addison, IL.

Pedders responded to all my emails and called CMJ to coordinate the event with them ALONG with rearranging their schedule to get the training done for my car based on the time line we had for SEMA.

CMJ was approved as a dealer quickly as they have the shop tools needed to do these installs in hand from their dealing with developing the Track Killer Rear Axle setup that myself and a few others run.

Pedders has been more than adequate in dealing with me in this endeavor and I thank them for their support and hard work at opening up new shops around the country.

[done]

I think it was reasonable to say, as Mike (dms) did, that he's flying out to these different places to train and supervise personally. There should be no concerns that your car would be done right with him looking on. Therefore, it stands to reason that no discount would be offered - you have the added benefit of the foremost Pedders tech in the country essentially doing the job himself.



In point of fact, the training day installs were/are offered at a discount.

I am with Bandit on this one (sigh). The potshots and the continous agitation by a few posters in this thread and in the the threads on the other forum are, in my opinion, internet bullying and internet BS and serve no useful purpose.

The old axiom that the "customer is always right" is not true. Indeed if you believe this, Pedders was a customer of "LX & Beyond". The test of who is a customer is simple by the way, the customer is the one that writes the check or plops down their card or signs the contract. A business may respond as if the customer was "right" without that being the truth.

Now it seems to me that all of this BS is being perpetuated not by Pedders customers, but by non-customers.

So to the rabble rousers - Get a life

Disclaimer:

I am not a customer of Pedders nor do I ever expect to have a need for their products or similar products from other vendors.

[BAD MAN 485]

Tell me how often you see other vendors posting to a deal or group buy and people telling them they should further cut the price. I don't see it anywhere else. Now that is not to say it is "wrong", but I would say it is classless to interfere in a vendors deal they are offering the public.

Again, this is more about communication and customer service than anything else, but Pedders didn't start this one, they just responded to it incorrectly as usual.
why? and they most certainly did start this have you read the thread that led up to this? It was a one post simple suggestion and pedders went off the reservation and started a huge hoopla. IMO this whole issue is that pedders is a poorly run company. If PPP started a thread going ok guys we are offering 25% off cam installs because we will be training new techs how to do it and I say well I think you should do it for free is that wrong? I dont think so it is me trying to get a deal. Saying its classless is out in left field.

[BAD MAN 485]

I have been dealing with Pedders recently to help get a training day for CMJ Performance in Addison, IL.

Pedders responded to all my emails and called CMJ to coordinate the event with them ALONG with rearranging their schedule to get the training done for my car based on the time line we had for SEMA.

CMJ was approved as a dealer quickly as they have the shop tools needed to do these installs in hand from their dealing with developing the Track Killer Rear Axle setup that myself and a few others run.

Pedders has been more than adequate in dealing with me in this endeavor and I thank them for their support and hard work at opening up new shops around the country.
of course they have they will be making money off of you. I dont see how this has anything to do with this thread our issue is not whether or not they can train people or send emails. Its how they handle themselves especially in public.

[BAD MAN 485]

In point of fact, the training day installs were/are offered at a discount.

I am with Bandit on this one (sigh). The potshots and the continous agitation by a few posters in this thread and in the the threads on the other forum are, in my opinion, internet bullying and internet BS and serve no useful purpose.

The old axiom that the "customer is always right" is not true. Indeed if you believe this, Pedders was a customer of "LX & Beyond". The test of who is a customer is simple by the way, the customer is the one that writes the check or plops down their card or signs the contract. A business may respond as if the customer was "right" without that being the truth.

Now it seems to me that all of this BS is being perpetuated not by Pedders customers, but by non-customers.

So to the rabble rousers - Get a life

Disclaimer:

I am not a customer of Pedders nor do I ever expect to have a need for their products or similar products from other vendors.
could it maybe be that consumers should stick together? Have you seen the B/S peter sent to Anthony? He is the bully (peter).

[done]

could it maybe be that consumers should stick together? Have you seen the B/S peter sent to Anthony? He is the bully (peter).

My grandma used to say "If the shoe fits, wear it". Let go and get a life.

[Redfox0099]

of course they have they will be making money off of you. I dont see how this has anything to do with this thread our issue is not whether or not they can train people or send emails. Its how they handle themselves especially in public.

The thread states Pedders has the worst customer service...my post states my position AS A CUSTOMER (yes, a paying customer) of the said company and post my dealing with the company and comment on their quality of customer service so I feel my comments have EVERYTHING to do with this thread.

[Junior]

In point of fact, the training day installs were/are offered at a discount.
Yes, that's gotten lost here, but I believe they were in fact offered at a 25% discount on labor.

The old axiom that the "customer is always right" is not true. Indeed if you believe this, Pedders was a customer of "LX & Beyond". The test of who is a customer is simple by the way, the customer is the one that writes the check or plops down their card or signs the contract.
Yes, but that contract was competed satisfactorily at the time, by both parties. Nothing about this current situation has any bearing on that contract, nor does the contract have any bearing on this. They're unrelated, except that that's what Pete reached for, when he responded to Anthony's suggestion (regardless of how you feel about that suggestion).

I'm with you on the sidelines badgering - especially over on the originating thread - that was nothing but a schoolyard shouting match.

We're actually having a discussion here, unlike there - or if there is one happening, it's hard to find it amidst all the claptrap.

[BAD MAN 485]

My grandma used to say "If the shoe fits, wear it". Let go and get a life.
lol wow thats funny telling me to get a life ummm arent you posting in the same thread as me? I can only hope a vendor screws you or threatens to sue you for no reason and the community doesnt have your back. To me it sounds like you are the one in need of a life.

[Junior]

Please lets not go there.

[Turbobuckeye]

I did not realize this issue had spread over here until I got a PM about it. :doh:

Over the course of this year and last year I have been threatened by countless forum vendors whom we worked with to setup the LX Nationals. (Yea, that's the side of the LX Nats nobody wants to talk about) I have been told my name would be dragged thru the mud, they would sue and all sorts of retaliation if I don't "tow the line." Pete's actions unfortunately are not "new" to me but seem to be an accepted way of doing business with people from the forum. He is also NOT the only vendor that is guilty of telling a customer "shut up and I will take care of you" or "if you don't shut up I will not take care of you." I am sure everyone on this board knows someone that has had an issue with a part or service from a vendor but did not post in hopes it would eventually be fixed. Why is that acceptable?

I night of sleep and a cooler head, I see a lot of folks point that "maybe" I should not have made my suggestion because of my "status" on the forum. (I did not know that I had a status above everybody else but for some reason that keeps coming up) But if I have this special status do you feel it was right for Pedders to respond in the manner they did rather than just PM or call me? If this is a person that has intentions to be a "business partner" with us I think a lot more tact should have been used.

If I do have this "special status" that everyone keeps talking about then shouldn't it be part of my responsibility to report these issues rather than hide them like everybody else does? If its okay to treat a "potential" business partner in this manner, then how are things getting handled by customers purchasing from them? Again, I want to re-emphasize that although Pete is the focus of this thread he is NOT the only vendor guilty of these actions. My credability and the event's credibility is a reflection of the company that we surround ourselves with.

[Redfox0099]

Ok just to clarify I as a vendor do not sell Pedders Product, I am merely a customer of theirs like anyone else.

My car is being used for a training vehicle for CMJ Performance where I am having a Super Charger installed in October and the Pedders Suspension products. I do not own a shop capable of doing this kind of install nor would I want to, too dirty for my hands :)

The install for the training day we are talking about is 16 hours by a trained person....by asking a shop to offer FREE labor for that means you are say:

"Hey mechanic, I am going to have you work on something for 1-2 days and show you how to do it but you can't get paid for that time"

I don't know about you but at my job when we get trained on something new...we still get paid for our time. I would not do new training for my company if they told me I had to do training but not get paid for it. Think of what you make in 2 days at your job and how that amount pays the water bill, electric, etc. Now take that away and see how you feel.

I think a better understanding of the system in place would allow some forum members to see the issue with an open mind and maybe see another side.

[BAD MAN 485]

I did not realize this issue had spread over here until I got a PM about it. :doh:

Over the course of this year and last year I have been threatened by countless forum vendors whom we worked with to setup the LX Nationals. (Yea, that's the side of the LX Nats nobody wants to talk about) I have been told my name would be dragged thru the mud, they would sue and all sorts of retaliation if I don't "tow the line." Pete's actions unfortunately are not "new" to me but seem to be an accepted way of doing business with people from the forum. He is also NOT the only vendor that is guilty of telling a customer "shut up and I will take care of you" or "if you don't shut up I will not take care of you." I am sure everyone on this board knows someone that has had an issue with a part or service from a vendor but did not post in hopes it would eventually be fixed. Why is that acceptable?

I night of sleep and a cooler head, I see a lot of folks point that "maybe" I should not have made my suggestion because of my "status" on the forum. (I did not know that I had a status above everybody else but for some reason that keeps coming up) But if I have this special status do you feel it was right for Pedders to respond in the manner they did rather than just PM or call me? If this is a person that has intentions to be a "business partner" with us I think a lot more tact should have been used.

If I do have this "special status" that everyone keeps talking about then shouldn't it be part of my responsibility to report these issues rather than hide them like everybody else does? If its okay to treat a "potential" business partner in this manner, then how are things getting handled by customers purchasing from them? Again, I want to re-emphasize that although Pete is the focus of this thread he is NOT the only vendor guilty of these actions. My credability and the event's credibility is a reflection of the company that we surround ourselves with.
My points exactly, apparently we are losers with no lives for saying anything against a vendor though. I shall now go hang myself from my ceiling fan. Snap!! Bang..... The damn thing couldnt hold me.

[MattRobertson]

Say what you will about TB's posting, the response he got can be charitably described as irrational. Not the first time we have seen deplorable behavior from JusticePete, but certainly this is the worst example of it to date.

[Bandit]

I appreciate seeing you post Turbo.

I have a few questions/observations...

Pete's initial response to your query was not out of line at all. You then escalated the conversation by your tone and verbiage... he then retorted with a seemingly equal tone. How is this only a reflection on Pete and his company?

Reading the posts very carefully.. you baited him (whether intentional or not I do not know) and he only fired back after you took a few shots across the bow.

Since he is a vendor, should he not be able to reply?

[BAD MAN 485]

how did he bait him? The man sent him Pm's and emails threatening to sue him for the money back and sent him invoices for the money he spent 2 months earlier. IMO Anthony did nothing wrong. His his reply(peters) could have come in the first thread by saying sorry but we cannot do that (free install) and that was it but instead they went off the reservation.

[JusticePete]

I may be wrong about many things, but when you pay a person for a product or service you are the customer. I sent Anrhony a very strong, email and stated my case to my vendor. The customer service response from Anthony was unprofessional and obscene.

It should have been handled between Anthony, Chuck and Pete. dragging this into the forums only makes Anthony, Chuck and Pete look bad. I know what I have lost. Chuck and Anthony probably will lose big on this too.

I apologise to the community.

:hijack:

How about that rally last night in Denver and the shocker from the other side. It is far more interesting and important than this thread.

:hijack:

Please......

[BAD MAN 485]

I'm so done with this everyone twisting what actually happened.

[Junior]

I may be wrong about many things, but when you pay a person for a product or service you are the customer.
But are you honestly suggesting that they should refund Pedders' expenses for your involvement in the LXaB Nationals? Were the services you paid for at the time (exposure, etc) not provided satisfactorily to you?

You got mad at Anthony for suggesting a different price than you were willing to offer. Fair enough. How is that related to the event two months earlier?

EDIT: It's more of a rhetorical question - I'm not trying to bait anybody. But if you do have a reasonable answer, I'd love to hear it.

[Motor]

I'm so done with this everyone twisting what actually happened.

its better off not to get involved here. safer that way. let the parties involved dish it out elsewhere, hopefully resolving the matter peacefully and quickly. LXF is not the place for this, threads like this one are turning this place into a very non-enjoyableness place...

But that's just me.:roll:

[Orange Crush 375]

If company X wants their shops/guys to be certified in particular skillset Y to sell that service/product for profit, it's on company X to pay for it (IMHO). That's part of the initial investment in getting started in new line of work Y and should be considered in their business plan. How that all shakes out as far as compensation goes is up to company X at this point. The employees just show up and do what management say in exchange for their wages. If they don't get paid, they leave. They simply implement mangement's decisions.
If customers don't want to share the start up cost with company X's management, they don't have to go there for product Y. They can go elsewhere or just do without product Y. Eventually enough people will agree to the charges that company X passes on to them, or they won't and product Y will not be offered.
If product manufacturer Y says to company X that they need compensation to instruct company X on use and installation of product Y, that is on company X to decide if they can profitably afford the cost over the long term.
I don't see anyone holding a gun to anyone's head in this situation. It comes down to everyone wanting the same thing and agreeing to the terms. If they don't agree, nothing happens. Asking for a different price on installation of Y product is just called bargaining or bartering and happens all the time. Anyone is free to leave the equation at any time until a contract is signed and concensus reached.
Unless there is some non-disclosure agreement involved, then people are free to say what they want about their own business dealings. Not everyone may like what is said, but that's life. People may choose to avaoid dealing with company X, manufacturer Y or the particular customer based on what is said as well. That's life too.
This helpful lesson was brought to you by Ms. Smith's 6th grade economics class. Thank you.

[CoolVanilla]

Since he is a vendor, should he not be able to reply?I'm quite impressed with your approach Bandit. Careful... I might start thinking differently about you... :wink: :banana: :wink:

Nah, seriously though, I'd like to comment just on the quote above: It is perhaps unfair, but I expect a vendor to "know better" than to respond as has been demonstrated by Pete on several occasions. Again, its probably unfair, but a vendor has a responsibility to behave in a certain way, just as a staff member has a responsibility to behave in a certain way. What we've seen here (and elsewhere) is so far from that expectation it boggles the mind how he still has a business here. His products must just be THAT good (edit: or, more likely, its the lack of any sort of current competition... something I sincerely hope changes sooner rather than later).

PS: No where in any contract I've seen for either vendors or staffers does it say "when confronted with situation X, respond with Y." which is why I stress its unfair to expect 'us' to behave differently. Unfortunately... that doesn't change my feeling nor expectation, right or wrong.

[Husker]

OMG......guys do we really need to continue this over here???? Let's just let it die over on CF forums....please....

[Staff]

OMG......guys do we really need to continue this over here???? Let's just let it die over on CF forums....please....Good idea.